Frequently Asked Questions
Will our photographers be Heather & Rob?
Yes. Our wedding photography component is just Heather & Rob. The photos you see on this website are ours, so are seeing the work of your actual photographers. When you meet us at a bridal show, you are talking to your actual photographers. We don’t farm work out and will never send someone else in our place unless there was a catastrophic emergency that prevented one or both of us from being there.
How far in advance should we book you?
As soon as you know you want us to be your photographers. We book dates on a first-come, first-serve basis. If we meet with a couple and they need some time to decide, we put a hold on their date for a few weeks, but communication is key. If we get an inquiry for a date that’s on hold, we will contact the couple it’s being held for, but if we don’t hear back within a day, we will meet with the second couple. We often book weddings 1-2 years in advance.
How much is your booking fee and what are the payment terms?
The standard booking fee on any photo or photo-video package is $500, payable only by check. The final payment is due two weeks prior to your wedding – we accept checks as well as credit cards for final payments. We only accept credit cards over the phone for payments less than $500. Online payments are available for final balances; payments incur a 2.9% processing charge.
Do you require a shot list?
We always ask for a breakdown of groups to be photographed in the formal shots after the ceremony. This helps us get the photos you want as efficiently as possible. We also welcome ideas, Pinterest links, and suggestions if you’re looking for specific things. We always want to know what you want.
What’s your travel cost?
We allow for up to 60 minutes of travel between locations on your wedding day that won’t count against your coverage time. We always travel together to enable us to keep our costs to you down. For pre-wedding coverage, this means our focus is usually on the bride and her attendants; more often than not, pre-wedding photos of the groom are taken at the ceremony site. If pre-wedding at separate locations is requested and we need to take separate vehicles, additional fees apply. We do not divide up our coverage into separate time slots; that is, we do not have Heather cover from 1pm to 8pm while Rob covers from 3pm to 10pm.
For weddings more than 4 hours from the Baltimore area, we require a minimum 8-hour package be booked and we will take care of our hotel costs.
For destination weddings inside the continental United States, or in Canada or Mexico, we only offer a $5,000 package that includes 8 hours of wedding day coverage and two 8×8 albums. Given the changing regulations regarding international travel, especially with regards to electronics, we may be revising our policy further. Please email us if you’re interested in having us photograph your destination wedding.
Where would our engagement photos be taken?
There are countless locations all over the Baltimore area at which we love to do engagement sessions. We can certainly suggest a location, but are open to places the bride & groom like, as well.
How long does it take to get our photos?
We always post a sneak peek on social media within a day of your wedding. Your final edited photos are delivered within 2-4 weeks, depending on the length of coverage and time of year.
Can other people take photos at our wedding?
We have no problem with guests taking photos, except during formal group photos because of the distraction factor. We need all eyes on our camera. Our contract does prohibit anyone from using wireless flash or studio lighting of any kind, except for photo booths. Anyone acting as a professional photographer taking photos for the purpose of building a portfolio is also forbidden by our contract. Other than that, as long as someone doesn’t interfere with us being able to do our job, no worries.
What rights do we have to our photos?
You have unlimited print rights, meaning you may print the photos without paying us any additional fees. You may not sell them or credit anyone else as having taken them. We retain intellectual ownership of the photos and the right to use them for advertising. If they’re submitted for non-paying publication of any kind, we must be credited. You can crop them for printing, though you may want to consult us about custom print sizes if you have a particular photo in mind that doesn’t conform to a standard print size. You may not edit them in any way other than cropping and you may not share them with any other company or vendor (see below) for use online or in advertising.
What if some of our other wedding vendors want to use your photos?
We have great relationships with other vendors and very often we will be asked by DJ’s, caterers, venues, and planners for our photos from a wedding we all worked on together for use on their website and/or social media channels. We are always happy to accommodate them, however we require that any and all photos used by other vendors and/or companies be provided by us and use only photos that have our watermark on them. This is to protect our intellectual property and ensure proper credit. If your other vendors wish to use our photos from your wedding, they can simply contact us directly and we’ll provide them with the photos they need.
Do we select the photos for our albums?
Our policy on albums has changed. Effective January 1, 2018: If you add a flush-mount album to your package, we select the photos. For an additional $350, you can select the photos yourself. This is to offset increases in album cost over time and keeping the photos on our active hard drive array. Usually, we archive all photos from a wedding to inactive storage devices after about 6 months. Otherwise, if an album is included in a package, we get started on it when the photos are finished, with the goal of delivering the album to you within 6 months of completing the edits on your photos. We provide a digital preview of your album for you to review and make one round of changes to if desired. Once approved, the album is submitted to our lab and delivered to us within 3-4 weeks. We quality-check every album that’s ordered, then ship it to you via UPS. We require a signature for all albums to ensure you receive it.
Do you require a meal?
No. A meal is appreciated, but not required. If you are providing a meal, please ask your caterer to feed us when you eat as it’s the only time we have during your reception to sit down. Otherwise, we’re always taking photos.
What if we want you to stay longer?
Just ask. We’re always happy to stay longer. We won’t ask for cash or a check on the spot. After all, we have your wedding photos! We’ll send you an invoice for the additional time afterwards, which is specified in the contract as $400 for each additional hour we stay.
Do you carry backup equipment?
Yes! Always! We always have additional still and video cameras with us as back up in addition to multiple flash heads, lenses and enough batteries to power a small city!
What kind of cameras do you use?
We shoot on Canon 5D Mark III’s.
Do you have insurance?
Yes. We have a complete business and equipment liability policy and are happy to have our agent provide a C.O.I. upon request.